Returns & Exchanges
Easy returns within 30 days of purchase
Return Policy Overview
30 Days
Return window from delivery date
Free Returns
For orders over $50 in Canada & USA
Quick Refund
3-5 business days processing time
Eligible Items for Return
Returnable Items
- Unopened press-on nail sets in original packaging
- Defective or damaged products
- Wrong item received
- Accessories and tools (unused)
- Gift cards and e-gift cards
Non-Returnable Items
- Used or worn press-on nails
- Custom or personalized items
- Glue and adhesive products (hygiene reasons)
- Items purchased with discount codes over 50% off
- Final sale items
How to Return Your Order
Initiate Return
Contact us within 30 days of delivery via email or phone
Get Return Label
We'll email you a prepaid return shipping label
Pack & Ship
Pack items securely and drop off at nearest shipping location
Receive Refund
Refund processed within 3-5 business days of receipt
Exchange Policy
Size Exchange
If you ordered the wrong size, we offer one free size exchange within 30 days of delivery. The original item must be unused and in original packaging.
Style Exchange
Want to try a different style? We offer style exchanges within 30 days of delivery. Price difference applies if the new style costs more.
Refund Information
Refund Timeline
Refund Method
Original Payment Method
Refunds are processed to your original payment method
Store Credit Option
Choose store credit for 10% bonus value
Partial Refunds
Available for damaged or missing items
Damaged or Defective Items
Report Issues Immediately
If you receive damaged or defective items, please contact us within 48 hours of delivery for the fastest resolution.
What We Need
- Order number and purchase date
- Clear photos of damaged items
- Description of the damage or defect
- Photos of packaging if applicable
Resolution Options
- Full refund (no return required)
- Free replacement with expedited shipping
- Store credit with 15% bonus value
- Partial refund for minor damage
International Returns
Return Policy
- Same 30-day return window applies
- Customer pays for return shipping costs
- Items must be declared as "returned goods"
- Original shipping costs are not refundable
Important Notes
Any customs duties or taxes incurred during return shipping are customer's responsibility.
International returns may take 2-3 weeks to process due to customs clearance.
Need Help with Your Return?
Email Support
support@momogege.com
Response within 24 hours
Phone Support
1-800-MOMO-GEG
Mon-Fri: 9AM-6PM EST
Live Chat
Available on our website
Mon-Fri: 9AM-6PM EST