Shipping & Returns
Fast, secure shipping worldwide with hassle-free returns within 30 days
Free Shipping
On orders over $99 to Canada & USA
Easy Returns
30-day return window with free return shipping
Secure Packaging
Your nails arrive protected and pristine
Shipping Information
Processing Time
Delivery Time
Shipping Costs
Returns & Exchanges
30-Day Return Policy
Return any unused items within 30 days of delivery for a full refund or exchange.
Returnable Items
Non-Returnable Items
How to Return Your Order
Contact Us
Email us at support@momogege.com within 30 days of delivery
Get Return Label
We'll send you a prepaid return shipping label via email
Package Items
Pack items securely and attach the return label
Get Refund
Receive your refund within 3-5 business days
Track Your Order
Track your package in real-time with our tracking system. You'll receive a tracking number once your order ships.
Enter Tracking Number
Customer Support
Our customer support team is here to help with any questions about shipping, returns, or your order.
International Shipping
Available Countries
Important Notes
Additional customs fees may apply and are the customer's responsibility.
International delivery may take longer due to customs clearance.
All international orders include tracking and insurance.
Frequently Asked Questions
How can I track my order?
You'll receive a tracking number via email once your order ships. Use our tracking tool above or visit the carrier's website directly.
Can I change my shipping address?
You can change your shipping address within 24 hours of placing your order. Contact our customer service team immediately.
Do you offer express shipping?
Yes! Express shipping options are available at checkout for faster delivery. Additional fees apply.
What if my package is damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Can I return used nails?
For hygiene reasons, we cannot accept returns of used press-on nails. Items must be unused and in original packaging.
How long does refund processing take?
Refunds are processed within 3-5 business days of receiving your return. Bank processing may take additional time.
Do you offer exchanges?
Yes! We offer size and style exchanges within 30 days. Contact us to arrange an exchange.
What about international returns?
International customers can return items, but return shipping costs are the customer's responsibility.